Shipping Policy

Last updated: February 2026

Thank you for shopping with Axura. This Shipping Policy explains how we process, ship, and deliver orders placed on https://axura.shop/. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order ships, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

2. Shipping Destinations

We currently ship to:

  • All 50 states within the United States

International shipping is not available at this time unless specified on product pages.

3. Shipping Methods & Delivery Estimates

Estimated delivery times after dispatch:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High order volume

  • Holidays

Axura is not responsible for delays caused by shipping carriers.

4. Shipping Costs

  • Shipping fees are calculated at checkout.

  • Promotional free shipping offers may apply automatically when eligible.

  • All shipping charges are displayed before completing your purchase.

5. Order Tracking

After your order ships:

  • A tracking number will be sent to your email.

  • You can track your package via the carrier’s website.

If you do not receive tracking details within the expected timeframe, contact us.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

Axura is not responsible for:

  • Delays due to incorrect addresses

  • Lost packages caused by incorrect information

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost, Stolen, or Damaged Packages

If your package is:

  • Damaged: Contact us within 7 days of delivery with photos.

  • Lost: Contact us if tracking shows no movement for an extended period.

  • Marked Delivered but Not Received: Check with neighbors and your local carrier first.

We will assist in filing a claim with the shipping carrier if necessary.

8. Shipping Restrictions

We may not ship to:

  • P.O. Boxes (if carrier restrictions apply)

  • APO/FPO addresses (unless supported by the carrier)

Certain products may have additional shipping restrictions.

9. Contact Information

For shipping questions or concerns, contact us:

Trading Name: Axura
Website: https://axura.shop/

Email: sales@axura.shop
Phone: +1 773-919-4274

Address:
58 Boulder Dr
Nebo, North Carolina, 28761
United States