Return & Refund Policy

Last updated: February 2026

At Axura, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for purchases made at https://axura.shop/.

By placing an order, you agree to the terms below.

1. Return Eligibility

You may request a return within 14 days of delivery if:

  • The item is unused, unworn, and unwashed

  • The item is in its original packaging with all tags attached

  • You provide proof of purchase (order number or receipt)

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn, washed, or damaged items

  • Final sale or clearance items

  • Gift cards

  • Items returned without prior authorization

Certain products may have additional restrictions due to hygiene or safety reasons.

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  1. Contact us within 7 days of delivery

  2. Provide your order number and clear photos of the issue

Once verified, we will provide a replacement or full refund, including shipping costs if applicable.

4. How to Initiate a Return

To request a return:

  1. Email sales@axura.shop

  2. Include your order number and reason for the return

  3. Wait for return authorization and instructions

⚠️ Returns sent without prior approval may be refused.

5. Return Shipping Costs

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • Use a trackable shipping service for your protection.

6. Refund Processing

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or card provider

7. Exchanges

We do not offer direct exchanges.

If you want a different size or product:

  • Return the original item (if eligible)

  • Place a new order separately

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund after these steps, contact us.

9. Contact Information

For return or refund inquiries, contact us:

Trading Name: Axura
Website: https://axura.shop/

Email: sales@axura.shop
Phone: +1 773-919-4274

Address:
58 Boulder Dr
Nebo, North Carolina, 28761
United States