Cancellation Policy

Last updated: February 2026

This Cancellation Policy explains how order cancellations are handled at Axura for purchases made through https://axura.shop/.

By placing an order, you agree to the terms below.

1. Order Cancellation Window

Orders may be cancelled only before they are processed or shipped.

  • Once an order has been processed, packed, or dispatched, it cannot be cancelled.

  • Orders that have already shipped must follow our Return & Refund Policy after delivery.

We process orders quickly, so cancellation requests must be submitted as soon as possible.

2. How to Request a Cancellation

To request an order cancellation:

  1. Email sales@axura.shop immediately

  2. Include your full name, order number, and email address used at checkout

  3. Use the subject line: “Order Cancellation Request”

We will confirm whether your order qualifies for cancellation based on its processing status.

3. Non-Cancellable Orders

Orders cannot be cancelled if:

  • They have already been shipped

  • They are marked as processed or fulfilled

  • They are custom or final sale items

In these cases, you may request a return after delivery if eligible under our Return & Refund Policy.

4. Seller-Initiated Cancellations

Axura reserves the right to cancel orders in the following situations:

  • Suspected fraud or unauthorized activity

  • Payment verification failure

  • Pricing or listing errors

  • Inventory shortages

If we cancel your order, you will receive a full refund to your original payment method.

5. Refund Timeline for Cancelled Orders

  • Approved cancellations are refunded within 5–10 business days

  • Refunds are issued to the original payment method

  • Bank or card processing times may vary

6. Changes to This Policy

Axura reserves the right to update this Cancellation Policy at any time. Changes will be posted on this page with a revised date.

7. Contact Information

For cancellation questions or assistance, contact us:

Trading Name: Axura
Website: https://axura.shop/

Email: sales@axura.shop
Phone: +1 773-919-4274

Address:
58 Boulder Dr
Nebo, North Carolina, 28761
United States